Refund policy
Refund Policy
Last updated: June 2026
At Pawsy, we want you and your pet to be completely satisfied with your purchase.
30-Day Return Policy
We offer a 30-day return policy. You have 30 days after receiving your order to request a return.
To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Proof of purchase or your order number will be required.
To start a return, please contact us at:
If your return request is approved, we will provide instructions on how and where to send your return.
Please note that return shipping costs are the responsibility of the customer unless the item arrives damaged, defective, or incorrect.
Items returned without prior authorization will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or if you receive the wrong product, contact us within 7 days of delivery at:
Please include:
• Your order number
• A description of the issue
• Clear photos of the product
We will review each case individually and work to provide an appropriate solution.
Order Cancellations
Orders may be canceled before they have been processed or shipped.
If you would like to cancel your order, please contact us as soon as possible at:
Once an order has been shipped, it can no longer be canceled.
Non-Returnable Items
We do not accept returns for:
• Personalized or custom-made products
• Perishable goods
• Gift cards
• Items marked as final sale
If you have questions regarding a specific item, please contact us before placing your order.
Exchanges
We currently do not offer direct exchanges.
If you would like a different item, please return the original item (if eligible) and place a new order.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the status of your refund.
If approved, the refund will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear, depending on your payment provider or bank.
Contact Us
If you have any questions regarding returns or refunds, please contact us at: